Train Out Pain Performance offers free returns and exchanges within 14 days of delivery. To be eligible for a return, your item(s) must be unused and in the same condition that you received it.
To complete your return, send us an email at hello@trainoutpainperformance requesting a pre-paid shipping label. We must receive the item(s) within 14 days of delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. However, you will not be refunded your original shipping costs.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at firstname.lastname@example.org
Train Out Pain Performance will cover shipping costs for returning your item, but you will not be refunded your original shipping costs. You will be emailed a prepaid shipping label and we must receive the returned item(s) within 14 days.